Services Charter
Service Offered | Our expectations from Stakeholders | Point of Service | Cost | Our Commitment Time/Directives |
---|---|---|---|---|
Customer service | Courtesy | All officers | Free | Within 5 Minutes where there was prior appointment and 10 minutes for impromtu visits |
Answering telephone calls | Courtesy | All Officers | Free | Within 3 rings |
Responding to general correspondences | Letters | Headquarters | Free |
|
Conveying the outcome of Tenders | Letters | Headquarters | Free | Within 21 days from the closing date |
Payments for goods supplied and services rendered |
|
Headquarters-Accounts | free | Within 14 days after receipt of proper documentation as per contract terms |
Principal Secretary
State Department for Shipping and Maritime Affairs
NSSF Annex, Bishop Road
P.O. Box 30799-00100,Nairobi
Telephone: (020) 2727434
Twitter @MaritimeKE
Email: ps@shippingmaritime.go.ke
Website: www.shippingmaritime.go.ke
Commission Secretary / CEO
Commission on Administrative Justice
Westend Towers, Waiyaki Way
P.O. Box 20414-60200,Nairobi
Telephone: (020) 2270000
Email: complain@ombudsman.go.ke
Website: www.ombudsman.go.ke